frequently asked questions

tenants | landlords


The most important difference between Momo and a conventional rental deposit account: Tenants keep their deposit amount and can freely decide about their money.
It works like this: With a normal rental deposit account, up to three months’ rent usually has to be transferred to a separate deposit account for the landlord together with the first rent. In the event of damage or default of rent, landlords then have the right to use this rent security to realize their claims. Tenants do not currently earn any interest on the money they have paid in and are losing money in real terms through inflation. With Momo, on the other hand, tenants only have to make a payment if there is actually a claim. You can then decide for yourself whether you want to do this in installments or in one payment. The maximum amount is always three months’ rent. Landlords receive the damage amount directly from Momo and have the same security.

You can qualify for Momo in just a few seconds via a link you receive from your landlords This secure process means that you do not need to request your data from a credit agency such as Schufa. Instead, the information on your main account will be evaluated anonymously and tenants will receive an answer to your request in a few seconds.

Qualification without a new apartment is currently not possible. What we are happy to offer tenants: We will contact the current landlord in order to be able to refund the deposit. In addition, our portfolio of partner companies continues to grow, so that it will soon be possible to use our system to find an apartment that is already equipped with the Momo deposit replacement.

If rental conditions, such as the size, the duration of the rental agreement or the billing authorization, change, this can easily be changed in the system. Other changes, such as increasing the deposit amount, require prior approval.

If there is any damage to the apartment, the notification should be made by the tenant. When moving out or in case of default of payments, the notification can also be made by the landlord. In any case, Momo takes on an impartial mediating position. This means that when we report a delay in payment or damage, we pay out the agreed amount directly to the landlord in the first step. We will then notify the tenants and ask for a statement. Should we find that the claims are not justified, we will take over the entire reverse transaction with the landlord. If the claims are justified, tenants have the choice of repaying the sum to Momo directly or in simple installments.

No, Momo is not an insurance product, instead it is a credit product. We offer tenants: a permanent facility in a previously agreed amount, which corresponds to a maximum of three months’ rent. In the event of a claim, tenants can choose whether they want to repay the sum directly or in installments. In doing so, we use third-party credit partners


The qualification of landlords and property managers takes place in the first step by checking their legitimacy and their associated legal or natural persons within the framework of German legislation.

A decision on future cooperation is made on the basis of standardized portfolio key figures and common goals are set. Interested tenants can find the new partners in our register.

Momo charges a monthly fee for tenants who have opted in for the Momo deposit solution. The amount of the fee depends on various factors: the amount of the rental deposit and the location of the property.
In addition, unlike rent deposit insurance, landlords, rental companies and property managers can also cover the costs of their tenants.

Momo works with leading investors from the traditional banking as well as venture capital environment. These provide the necessary credit lines to ensure the direct fulfillment of all possible claims at all times.
Feel free to contact us to find out more about how you are covered as a landlord, rental company or property manager.